CITY OF RANCHO PALOS VERDES WEBSITE POLICIES PRIVACY POLICY AND TERMS OF USE STATEMENT

CITY OF RANCHO PALOS VERDES WEBSITE POLICIES - PRIVACY POLICY AND TERMS OF USE STATEMENT

The following information explains the City of Rancho Palos Verdes's (City) policy regarding any information you may supply to us when visiting http://www.palosverdes.com/rpv/, including any associated URLs, and any information that may be provided to the public by the City’s official website.

The official City of Rancho Palos Verdes website (http://www.palosverdes.com/rpv/) is intended for City of Rancho Palos Verdes business only.  It is intended to provide information about the operation of the City, to clarify the function of City departments and services and provide guidance to members of the public who desire or require City services.  Information (words, photos and graphics) on the website is intended in every respect to be one-way and informational in nature.  The City of Rancho Palos Verdes website is not a public forum, and nothing on the website or in these Website Policies is intended to directly or indirectly create a public forum or invite discourse.  

PLEASE READ THE WEBSITE POLICIES (PRIVACY POLICY AND TERMS OF USE STATEMENT) CAREFULLY BEFORE USING THE WEBSITE http://www.palosverdes.com/rpv/, ANY ASSOCIATED URLS OR ANY ONLINE SERVICES OFFERED BY THE CITY OF RANCHO PALOS VERDES.

By using the City of Rancho Palos Verdes’ website, you signify your agreement with the Privacy Policy and Terms of Use Statement, and to any changes that may be made at any time by the City of Rancho Palos Verdes and posted at http://www.palosverdes.com/rpv/.  If you do not agree to all of these Website Policies, do not use this site.  The information in the Privacy Policy and Terms of Use Statement may change or be supplemented at any time, without prior notice to any visitor.  Your continued usage of this site or any of its services will mean you accept all provisions of these Website Policies and all changes to these Website Policies.

NOTE:  Children under 13 must have their parent’s or legal guardian’s consent to use the City’s online business license applications and non-emergency service requests, inquiries or comments and other online services.  Please read the Use of City Website by Children and Children’s Privacy section under these Website Policies. 

PRIVACY POLICY

The City of Rancho Palos Verdes takes your privacy seriously. Our privacy policy is clear:  We will collect no personally identifiable information about you when you visit our website or use our services unless you choose to provide that information to us.

What this Privacy Policy Covers

This Privacy Policy covers this website’s treatment of personally identifiable information that the City of Rancho Palos Verdes collects when you are on this website and when you use this website’s services.  This policy does not describe information collection policies on other sites, including those linked to or from this site. 

What Type of Information the City Collects and How the City Uses the Information Collected

  • Information collected if you only browse this site.

If you do nothing during your visit to our website but browse, read pages, or download information, we will not collect or retain any information from your visit.  The City does not currently use or collect Cookies on our website.  Cookies are simple text files stored on your computer by your web browser.  However, because Cookies can be used to customize your browsing experience and confirm the integrity of an online transaction, the City may decide to use them in the future.  If the decision is made to use Cookies, the only personal information they will contain is information you supply to the City yourself.  

For site security purposes and to ensure that this website remains available to all users, the City has policies and practices in place to protect security and prevent malicious activity.

Except for authorized law enforcement investigations and the security purposes mentioned elsewhere in this notice, no other attempts are made to identify individual users or their usage habits. 

The City’s website does not permit any person to upload any information or files onto the City’s website.  Unauthorized attempts to hack into, or upload information or change information on this service are strictly prohibited and may be punishable under state and federal statutes including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

  • What we collect if you volunteer information.

The City currently provides online services including online business license applications and non-emergency service requests, inquiries or comments.  Other online services may be added in the future.  If during your visit to the City’s website you submit an online business license application or send an email, or perform some other transaction on-line as may be available, the following additional information will be collected:

  • The email address, and contents of email, for those who communicate with us via email;
  • Information volunteered through an on-line business license application form;
  • Information volunteered through on-line non-emergency service requests, inquiries or comments;
  • Information volunteered for any other purpose;
  • Information volunteered by participating in any other online transaction with the City as may become available in the future.

The information collected is limited to text characters.

The City uses your email address to respond to you if you submit an on-line application or non-emergency service requests, inquiries or comments.  Other information contained in on-line forms is used only for conducting City business related to the online form.

Information provided for a transaction is used only for the purpose of completing and recording the transaction.  Information requested will be no more specific than if a visitor were engaging in the transaction by other means, including by telephone or in-person while visiting a City facility.  In all cases, the City strives to collect the minimum information necessary to comply with applicable law or provide the service requested.

The City does not sell, rent or otherwise distribute visitor's information, including electronic mail addresses, to any outside company or organization, unless legally required to do so. This applies to information that may be collected on the City's site and on that of any third party with whom the City contracts to provide Internet related services.

Personal Information and Choice

You may choose whether to provide personal information on-line.

“Personal information” is information about a natural person that is readily identifiable to that specific individual.  Personal information includes such things as an individual's name, address, and phone number.  A domain name or Internet Protocol address is not considered personal information.

We do not collect personal information about you unless you voluntarily provide it to us by sending us email, completing an on-line form, or engaging in an online transaction.  You may choose not to contact us by email, provide personal information using an online form, or engage in an electronic transaction.  Your choice to not participate in these activities or use an on-line service will not impair your ability to browse, read, or download general information provided on the site. 

Information about public access to information in the possession of the City of Rancho Palos Verdes, including electronic information, is contained in the Public Access to Personally Identifiable Information section of this Privacy Policy.

If you believe that your personal information is being used for a purpose other than what was intended when submitted, please contact the Finance and Information Technology Department as indicated in the Contact Information section of this Privacy Policy. 

Public Access to Personally Identifiable Information

If personal information is requested on the City’s website or volunteered by the user, state law and the federal Privacy Act of 1974 may protect it.  However, this information is treated like any other information provided to the City, and may be subject to public inspection and copying if not protected by federal or state law.

In the State of California, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by government.  At the same time, there are exceptions to the public’s right to access public records.  These exceptions serve various needs including maintaining the privacy of individuals.  Both State and federal laws provide exceptions.

All information at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists.  In the event of a conflict between the City’s Website Policies and the California Public Records Act, the California Civil Discovery Act of 1986, the Information Practices Act, or any other law governing the disclosure of records, the California Public Records Act, the California Civil Discovery Act of 1986, or other applicable law will control.

The City of Rancho Palos Verdes only shares such public records with another government agency if the user’s inquiry relates to that agency, to protect the interests of others, to protect and defend the rights or property of the City of Rancho Palos Verdes or as otherwise provided by law.

While the California Public Records Act sets the general policies for access to City records, other sections of California code as well as federal laws may also deal with confidentiality issues.

Procedure for Review and Correction of Personally Identifiable Information

Unless otherwise prohibited by state or federal law, rule or regulation you will be granted the ability to review and correct the personally identifiable information collected.  Each City service that collects personally identifiable information will allow for review and update of that information.  Prior to revising your information available or making it available, the City of Rancho Palos Verdes will take reasonable steps to verify your identity. 

Use of City Website by Children and Children’s Privacy

One of the City services online is to provide educational information about Rancho Palos Verdes; therefore, children are not restricted from visiting the City site.    Children under the age of thirteen (13) are required to obtain the consent of their parents or legal guardian(s) before they may use the City’s online business license application, online non-emergency service requests or any other online service. 

Any information collected by any City site from children under 13 is subject to the same guidelines as the general City’s Privacy Policy and the Terms of Use Statement.  In addition, the following guidelines will be followed for any information collected by or for any child under 13:

  • If a child under 13 uses the City’s online email system for non-emergency service requests, inquiries or comments, information that could be collected from or for a child under 13 includes but might not be limited to name, address, telephone number, e-mail address, school, and hobbies.
  • Parental (including legal guardian) consent must be obtained before any child under 13 may use any online City services.  Submittal of the application or request for service constitutes certification by the user that he/she is over the age of 13; or if under the age of 13, that the child has the consent of his/her parents or guardians to use the online service.  If any information practices change in a “material” way, a child under 13 must obtain a new consent from his/her parents or legal guardian(s) before the child may use the City’s online services.  This includes changes in the kinds of material being collected, a change in how that information is being used, or if there is a change in the third parties that have access to that information.
  • Parents will be able to review the personal information collected from their children.  This will require verification of the identity of the requesting parent.  See Procedure for Review and Correction of Personally Identifiable Information section for specifics.
  • Parents will be allowed to revoke their consent and delete information collected from or for their children on request.  When consent is revoked, the website will stop collecting, using or disclosing information from or for that child.  Revocation may end a child’s participation in an activity if the information collected was necessary for participation on the website.

The federal Children’s Online Privacy Protection Act of 1998 (“COPPA”) is contained in 15 U.S.C. Section 6501 et seq. and the Children's Online Privacy Protection Rule, 16 C.F.R. Part 312, Section 312.1 et seq.  Information about COPPA can be obtained at the FTC’s Consumer Response Center (http://www.ftc.gov/) and the Kidz Privacy websites (www.OnGuard.Online.gov/).  The California Online Privacy Protection Act of 2003 is contained in California Business & Professions Code Section 22575 et seq., which may be reviewed at http://leginfo.legislature.ca.gov/.

With Whom We Share Information

We may disclose information about you if we have a good-faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of the City of Rancho Palos Verdes or others.

Security

Unless a particular web page on the City of Rancho Palos Verdes website indicates that encryption technology is being used, the user should not assume that information uploaded through that web page to the City’s web server will be treated as confidential. If a user submits information to the City Rancho Palos Verdes’ server through a web page containing visible indicators of active encryption technology, the City Rancho Palos Verdes will take all reasonable precautions to safeguard the confidentiality of such information, but shall nevertheless not be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence or any other act resulting in disclosure.

Electronic Commerce

Increasingly, you have the option to do business with the City of Rancho Palos Verdes over the Web including making electronic payments for goods and services.  Such transactions are allowed only under tightly controlled circumstances, where there are appropriate technological and other safeguards in place to protect financial and other sensitive data.

Under statute, the City of Rancho Palos Verdes is responsible for properly securing communications that are exempt from public disclosure.  This includes financial information.

The design of the electronic commerce systems supported on the City of Rancho Palos Verdes’ web site is such that financial transactions are submitted to and processed by third parties such as financial institutions, and any financial data submitted thus remains primarily with financial institutions.  Wherever possible, financial information and other personal information that you voluntarily submit in connection with an on-line application is not seen or collected by the City itself.  Instead, designated banks route the data, transfer the funds and confirm payment to both you and the City of Rancho Palos Verdes.  In addition, measures including but not limited to encryption are used to ensure the integrity and security of your financial information and any other personal information that you voluntarily submit in order for the City to process your application or provide the services you requested,

The provision of this Privacy Policy shall not be construed in any way as giving business, legal, or other advice, or warranting as fail-proof, the security of information provided via the City of Rancho Palos Verdes’ web site.

Changes to this Privacy Policy

The City of Rancho Palos Verdes may revise and update this Privacy Policy at any time by posting such revised Privacy Policy at http://www.palosverdes.com/rpv/. Your continued usage of this site will mean you accept those changes.

Contact Information

Questions or comments regarding this Privacy Policy should be sent by e-mail to: comments@rpv.com or by U.S. mail to: Finance and Information Technology, City of Rancho Palos Verdes, 30940 Hawthorne Boulevard, Rancho Palos Verdes, CA 90275; or by telephone at (310) 377-0360.

TERMS OF USE STATEMENT

Use of E-mail Does Not Constitute Legal Notice

Communications made through e-mail and messaging systems shall in no way be deemed to constitute legal notice to the City of Rancho Palos Verdes or any of its agencies, officers, employees, agents or representatives, with respect to any existing or potential claim or cause of action against the City or any of its agencies, officers, employees, agents, or representatives, where notice to the City is required by any federal, state or local laws, rules or regulations.

General Disclaimer

Information presented on this website is collected, maintained, and provided for the convenience of the user.  While every effort is made to keep such information accurate and up-to-date, the City of Rancho Palos Verdes does not certify the authenticity of any information that is provided on this website.  By browsing or otherwise using our website, you agree that under no circumstances will the City of Rancho Palos Verdes be liable for any actions taken or omissions made from reliance on any information contained herein from whatever source nor will the City be liable for any other consequences from any such reliance.

Conditions of Use

By browsing or otherwise using the City of Rancho Palos Verdes website, you agree that you will not use the site for any unlawful activity, or use it in any way that would violate the terms and conditions of use.  This website is governed and construed by the laws of the State of California.  Any use of the website shall comply with all laws, statutes, ordinances and regulations of the City of Rancho Palos Verdes and the State of California and all federal laws and regulations.  Unauthorized attempts to upload information or change information on this website are strictly prohibited and may be punishable under state law and federal statutes.  Our third party vendor monitors unauthorized attempts to access information, upload or change information or to otherwise cause damage to the City’s website.  Anyone using this website expressly consents to such monitoring.

No Legal Advice

The materials available on this site (the “Materials”) have been prepared by the City of Rancho Palos Verdes, its Staff and other contributors for informational purposes only, are not legal advice and should not be relied on as such.  The City of Rancho Palos Verdes does not guarantee or warrant that the Materials are accurate, complete or up-to-date. The Materials are general in nature and may not apply to particular factual or legal circumstances.  Laws and procedures change frequently and are subject to differing interpretations.  The Materials are not intended to substitute for obtaining legal advice from competent, independent, legal counsel in the relevant jurisdiction.  If you want or need legal advice, please consult a lawyer.  This site is not intended to create, and your use of the Materials does not constitute, a lawyer-client relationship.  You should not act upon any of the Materials without seeking professional counsel.  Any opinions, whether legal or otherwise, expressed on this site are solely those of the respective author(s).

Security in General

The City uses reasonable precautions to keep the personal information disclosed to the City secure. 

The City website employs industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage.

For further information on the City’s Privacy Policy, please see: Privacy Policy.

External Website Link Policy

The City of Rancho Palos Verdes permits the establishment of links to external websites on the City’s official website solely in conformance with this policy.  In establishing and maintaining its official website, the City of Rancho Palos Verdes has not created a public forum or limited public forum, and nothing on the City’s website or in these Policies is intended to create any forum or other means for public discourse.  Rather, the sole and limited purpose of the City’s website and the permitted external links is to provide non-political and non-religious information of a factual nature about the City of Rancho Palos Verdes including various services and resources available within and around the City, or as may be available from other governmental agencies, for residents, businesses and visitors to the City.  The City of Rancho Palos Verdes does not endorse or provide preferential treatment to any third party websites or associated organizations or person, and to avoid any perception that the City endorses or provides preferential or favorable treatment to any private person or business enterprise, no corporate or commercial logos or direct links to vendor sites are allowed. 

Consistent with the foregoing policy, it is the City of Rancho Palos Verdes’ policy to limit external links to the following entities and organizations:

  • State, local and federal governmental agencies, local school boards and other governmental agencies;
  • Hospitals;
  • Museums, libraries, historical organization and similar kinds of established, bona fide organizations that provide cultural resources to residents and visitors of the City;
  • Chamber of commerce;
  • Public and private, bona fide educational institutions as defined in Education Code Section 210.1, or as described in Education Code Section 66010(a) and (b), located within the County of Los Angeles; and
  • Public utilities and/or private utilities that serve residents and property owners in the City; and
  • Companies hired by the City to provide City residents, businesses or visitors with online access to City services, such as online bill payment services, so long as the link provides direct access only to those City services.

Entities and organizations wishing to establish external links on the City's official website must submit a written application to the City’s Finance and Information Technology Department, which shall contain all information necessary to verify the facts stated and as may be necessary to establish that the proposed link is in compliance with this policy.  The City of Rancho Palos Verdes reserves the right to 1) deny an external link application as to any business or organization when it is determined, following review of a complete application, that the entity or organization for which application is made does not meet the criteria set forth in this policy; 2) deny an external link application as to any business or organization which fails to provide all required information, or fails to provide truthful information; 3) remove any external link if the nature of the business or organization to which the link relates no longer complies with the City's external link policy; or 4) to revise this policy without prior notice when to do so is deemed to be in the best interests of the City.  The decision to post or not post content and/or links on the City website resides solely with the City Manager or his/her designee. The decision of the City Manager or his/her designee is final and binding. Under no circumstances will individuals or entities be entitled to compensation or damages in the event that the City Manager or his/her designee directs the City to include or exclude the content or link.

The materials and information contained on, or obtained from this website, are distributed and transmitted “as is” without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose.  Further, the City does not warrant that the servers supporting the City's website will be free of viruses, other harmful components, or defects of any nature.  Information contained on this website, including information obtained from external links thereon, is provided without any representation of any kind as to accuracy and should be verified by the user.  The City of Rancho Palos Verdes is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the website and/or the materials contained on the site whether the materials contained on the website are provided by the City of Rancho Palos Verdes, or a third party.

Content

The purpose of this policy is to ensure that the City of Rancho Palos Verdes’ website does not become a public forum or limited public forum, but rather is maintained for the exclusive use of the City in communicating matters of general public interest.

The City of Rancho Palos Verdes website comprises all documents, databases, log files, web pages and other information residing on any City-owned web server.

All content posted to the official City of Rancho Palos Verdes’ website is subject to standards of integration into the City of Rancho Palos Verdes approach to online information in communicating matters of general public interest.  All content must meet the following standards:

  • Contains information of general interest to the public and reflecting a City of Rancho Palos Verdes departmental, divisional, or program initiative, range of service, or responsibility; or contains directional information of interest to the public, such as maps, directories of goods and services, etc.; or provides public notice of a specific event which is open to the public and has received City sponsorship as authorized by Rancho Palos Verdes City Manager direction or his/her delegates.
  • Fulfills the City of Rancho Palos Verdes publishing protocols.
  • Avoids the posting of ad hoc content and hyperlink additions.  All such content must be subject to City-wide website standards as outlined in this Terms and Use Statement and Privacy Policy.

Copyright; City Logo

The City of Rancho Palos Verdes’ logo is the property of the City of Rancho Palos Verdes.  Any use of the materials stored on the City’s website is prohibited without the written permission of the City of Rancho Palos Verdes. 

The City of Rancho Palos Verdes retains all intellectual property rights including copyrights on all text, graphic images and other content except for works of the United States Government pursuant to 17 U.S.C. Section 105.  Permission is granted to view and print materials from this site for the non-commercial purpose of viewing, reading and retaining for reference.  Any other copying, distribution, retransmission, or modifications of the information or materials on this website, whether in electronic or hard copy form, without the prior written permission of the City of Rancho Palos Verdes, including but expressly not limited to: 1) modifying and/or re-using text, images or other web content from a City server; 2) distributing the City’s web content; or 3) “mirroring” the City’s information on a non-City server.

Ownership Statement

The City of Rancho Palos Verdes shall have the unlimited right to use for any purpose, free of any charge, all information submitted via this site except those submissions made under separate legal contract. The City of Rancho Palos Verdes shall be free to use, for any purpose, any ideas, concepts, or techniques contained in information provided through this site.

No Warranties

The City’s web servers are maintained to provide public access to City information via the Internet.  The City’s web services and the content of its web servers and databases are updated on a continual basis.  While the City attempts to keep its web information accurate and timely, the City neither warrants nor makes representations or endorsements as to the quality, content, accuracy or completeness of the information, text, graphics, hyperlinks, and other items contained on this server or any other server.  Web materials have been compiled from a variety of sources, and are subject to change without notice from the City as a result of updates and corrections.  Also, some materials on the City’s website and related links may be protected by copyright law.  Therefore, if you have any questions regarding whether you may: (1) modify and/or re-use text, images or other web content from a City server, (2) distribute the City’s web content, and/or (3) “mirror” the City’s information on a non-City server, please contact the City’s Finance and Information Technology Department as indicated in the Contact section of this Terms of Use Statement.  Any errors or omissions should also be reported as soon as possible for investigation.

The City of Rancho Palos Verdes does not make any express or implied warranties, representations or endorsements whatsoever (including, without limitation, the implied warranties of merchantability or fitness for a particular purpose) with regard to this site, the materials, any products, information or service provided through this site, or any third party sites listed on this site, and the City of Rancho Palos Verdes shall not be liable for any cost or damage arising either directly or indirectly from any such transaction.  The City of Rancho Palos Verdes does not warrant that this site will be uninterrupted or error-free or that defects in this site will be corrected.  The City of Rancho Palos Verdes is provided on an “as is, as available” basis.

Reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the City of Rancho Palos Verdes, or its employees or agents.

No Liability

By browsing or otherwise using the City’s website, you agree that in no event will the City of Rancho Palos Verdes or its officers, employees, agents and the assigns of same be liable for (1) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use this site, the materials or any information, or transactions provided on this site or downloaded from this site, even if the City of Rancho Palos Verdes or its authorized representatives have been advised of the possibility of such damages, or (2) any claim attributable to errors, omissions, or other inaccuracies in this site, the materials and/or listings or information downloaded through this site.  Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you in such states, the City of Rancho Palos Verdes’ liability is limited to the greatest extent permitted by law.

Indemnification

By browsing or otherwise using the City’s website, you agree to indemnify, defend and hold harmless the City of Rancho Palos Verdes and its officers, employees, agents and the assigns of same, from and against any and all loss, costs, expenses (including reasonable attorneys’ fees and expenses), claims, damages and liabilities related to or associated with your use of this site and your violation of any of these Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions constitute a contract made under and shall be governed by and construed in accordance with the laws of the State of California.  By browsing or otherwise using the City’s website, you agree that the Los Angeles County Superior Court, if it has subject matter jurisdiction, shall have exclusive jurisdiction to hear and determine any claims or disputes between you and the City of Rancho Palos Verdes (and/or its officers, employees, agents and the assigns of same), pertaining directly or indirectly to these Terms and Conditions, or to any matter arising therefrom, or any other document executed and delivered in connection herewith or therewith.

Privacy Policy

Information on the City of Rancho Palos Verdes privacy practices is available at http://www.palosverdes.com//rpv/ at the following hyperlink:  Privacy Policy.

Accessibility Policy

Our goal is to provide maximum access for all users of the City's website.  Therefore, our website uses universal design principles, which include the following:

  • The website is useful and marketable to people with diverse abilities.
  • The website accommodates a wide range of individual preferences and abilities.
  • The website is easy to understand and use, regardless of the user’s experience, or current concentration level.
  • The website communicates necessary information effectively to the user, regardless of ambient conditions or the user’s sensory abilities.
  • The website minimizes hazards and the adverse consequences of accidental or unintended actions.
  • The website can be used efficiently and comfortably and with a minimum of fatigue.

For additional information, please see the City of Rancho Palos Verdes’ Accessibility Information Web Pages.

Contact Information

Questions or comments regarding this site should be sent by e-mail to: comments@rpv.com or by U.S. mail to: Finance and Information Technology Department, City of Rancho Palos Verdes, 30940 Hawthorne Boulevard, Rancho Palos Verdes, CA 90275; or by telephone at (310) 377-0360.